Reset of MFA(Multi-factor Authentication)

Introduction

MFA(Multi-Factor Authentication) may be different for each system.

1. Multi-factor authentication for the Campus-wide IT Authentication Platform Service (KOAN, CLE, MyHandai, etc.)
   For more information, click here.
    
2. Multi-factor authentication for OUMail (Student Email)
   Please use the following as a reference.
   

How to reset multi-factor authentication for OUMail

Please submit your application at the reset service counter or via the request form.
*If you are in a hurry, apply at the reset service counter
 

1. Application at the reset service counter
   Please visit the reset service counter on any of the three campuses. 
   Make sure to bring your identification card with you.
   
   [the reset service counter.]
   Suita Campus -- Office counter, 1F, D3 Center Suita （Former D3 Center Suita）
   Toyonaka Campus -- Office counter, 1F, D3 Center (Toyonaka Education and Research Center) （Former D3 Center Toyonaka）
   Minoh Campus -- 4F, Research and Education Hub
    
2. Application via the request form
   Please enter the following information in the request form.

Inquiry Category	Please select "OUMail Application for Reset of MFA".
Email address	please enter an email address to receive the completion notice.
subject	Please enter "OUMail Application for Reset of MFA".
Inquiry details	Please enter the reason for the reset. （ex：Due to a change of phone numer, Due to a change of cell phone model.or more )
Attachments	Please add a photo of your student ID and face at the same time. ※Please attach a photo of the following ※Please attach photos in JPG format. (Photos taken with an iPhone are often in HEIC format, so please convert them to JPG format before attaching.) If you do not have your birth certificate on hand, an ID card (with your photo) is acceptable.