There are two types of multi-factor authentication (MFA).
The reset methods vary for each authentication method.
- Multi-factor authentication for the Campus-wide IT Authentication Platform Service (KOAN, CLE, MyHandai, etc.)
For more information, click here. - Multi-factor authentication for OUMail (Student Email).
Please use the following as a reference.
How to reset multi-factor authentication for OUMail
■In the case of the reset service counter
Please visit the reset service counter on any of the three campuses.
Make sure to bring your identification card with you.
[the reset service counter.]
Suita Campus -- Office counter, 1F, D3 Center Suita （Former Cybermedia Center Suita）
Toyonaka Campus -- Office counter, 1F, D3 Center (Toyonaka Education and Research Center) （Former Cybermedia Center Toyonaka）
Minoh Campus -- 4F, Research and Education Hub
■In the case of the request form
Please enter the following information in the request form.
| Inquiry Category | Please select "OUMail Application for Reset of MFA". |
| Email address (for confirmation) | please enter an email address other than OUMail to receive the completion notice. |
| subject |
Please enter "OUMail Application for Reset of MFA". |
| Inquiry details | Please enter the reason for the reset. （ex：Due to a change of phone numer, Due to a change of cell phone model.or more ) |
| Attachments |
Please add a photo of your student ID and face at the same time. |